1. Introduction

Welcome to MerrakechyTours' Privacy Policy. This policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or contact us.

We respect your privacy and are committed to protecting your personal data. Please read this privacy policy carefully to understand our practices regarding your personal data.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Identity Data: includes first name, last name, username or similar identifier
• Contact Data: includes email address, telephone numbers, mailing address
• Technical Data: includes internet protocol (IP) address, browser type and version, time zone setting and location, operating system and platform
• Usage Data: includes information about how you use our website and services
• Marketing Data: includes your preferences in receiving marketing from us
• Travel Preference Data: includes information about your travel preferences, dietary requirements, special needs

2.2 Booking Information

When you make a booking with us, we collect additional information necessary to process your reservation:

• Passport details for visa processing (when applicable)
• Travel dates and itinerary information
• Payment information
• Special requests (dietary, mobility, etc.)

3. How We Use Your Information

We use your information for the following purposes:

• To provide and manage the services you request
• To process and confirm your bookings
• To communicate with you about your booking or inquiry
• To provide customer support
• To improve our website and services
• To send promotional emails about new tours, special offers or other information (if you have opted in)
• To comply with legal obligations

4. How We Share Your Information

We may share your information with:

• Service providers: Hotels, transport companies, guides, and other partners necessary to fulfill your booking
• Payment processors: To process your payments securely
• Legal authorities: When required by law or to protect our rights

We do not sell your personal information to third parties.

5. Data Security

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. We limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know.

6. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

7. Your Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to:

• Request access to your personal data
• Request correction of your personal data
• Request erasure of your personal data
• Object to processing of your personal data
• Request restriction of processing your personal data
• Request transfer of your personal data
• Right to withdraw consent

If you wish to exercise any of these rights, please contact us using the details below.

8. Cookies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with small amounts of data which may include an anonymous unique identifier.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• Email: contact@merrakechytours.com
• Phone: +212666698732
• Address: MerrakechyTours Office, Bab Al Khmis, Marrakech 40000, Morocco